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Coaching For Success  This is Service Quality Institute’s newest program and we are very excited about this product. Team building is a delicate process. Anyone can put together a group of talen ... more

2 @ $1,885.00

Handling Irate Customers - Customer Service Training Program One irate customer could create havoc to your companies name and employees.Learn how to diffuse irate customers and overcome difficult si ... more

3 @ $1,699.00

November / December Special - Over 40% off The Service First Video Library Customer Service Training Program The Service First Video Library can be used by any type of organization to improve c ... more

2 @ $997.00 / set

Customer Service begins the moment they come into contact with you so make a good first impression. Words and actions set the tone for your customer's experience. The Exceptional Service program ... more

3 @ $949.00

Most firms give candy, fruit, gift baskets to their customers. In a few days it is consumed. I encourage you to give one of my books to your customers for Christmas. 100% trade. In volume there ... more

10 @ $19.95 / each

If your company is serious about the commitment to build a true culture of service, what you need is a long-term action plan. There is no other way. Building world-class service and a service cultu ... more