Remembering Customers Names
DescriptionDate posted: 17-May-2013
Remember Me is a new program designed to get all employees to remember and use your customers' names. Use Remember Me to gain a competitive advantage and emotionally lock your customers into your organization. Recognition matters. Your name is your identity. People love to hear their own name. This program trains employees to recognize the importance of making customers feel important and cared for-generating an immediate positive reaction that affects the relationship.
Apple the most successful retailer in the world uses the customer's name. Why not have your employees master the skill of remembering and using your customer's names. Most restaurants, hotels and service firms have serious competition within a short distance of your firm. Use Remember Me to create more loyal customers and to make your firm the company of choice.
Remember Me is a two session, video-based program. Design allows sessions to be implemented in 2 - 3 hours spaced one week apart. Content focuses on remembering and using customers' names.
- Leader Guide - A user-friendly 157 page guidebook that enables ANYONE to lead a group on Remember Me. The sections are clearly marked for the leader, prompts the leader to start the video, enables the leader to facilitate group discussions (no need to answer questions even!), and provides exercises for the group. We make being a Leader SIMPLE! DVD's- 2 DVDs used in conjunction with the Leader Guide with learning vignettes of real-life situations on 'how-not-to' and 'how-to' handle any customer. Approximately 43 minutes.
Participant kits include:
- Participant Book - An easy to follow/easy to read 101 page book for Participants. Each book contains key concepts about the Remember Me program along with though provoking quotes and interactive exercises. Customer Service Performance Standard - A valuable four page evaluation sheet to monitor employee improvement. Quality Technique Card - A Glossy 3 x 5 Color Index Card highlighting the key Remember Me topics as an easy daily reminder for Leaders and Participants. Certificate of Accomplishment - Each Participant will receive a color certificate with their name on it upon completion.
You can review the brochure and all components at
Introductry Start Up Special Leader Guide and 2 DVD's and 25 participant kits $1,399.00
Extra participant kits $17.00 each
SQI has a 100% money back guarantee. You can train your staff with the program. If for any reason you are not happy with the results simply return all the product for a complete refund. NO time limit.
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