Develop a Customer Driven Workforce
DescriptionDate posted: 17-May-2013
You can use FEELINGS to train your staff on the art of great service. Our material is designed to eliminate all travel expenses, the need for expensive trainers and consultants and 80% of the training time.
Too many small businesses have weak customer service. Large firms have unlimited marketing money and incredible pricing. Use superior customer service as your secret weapon? Good customer service does NOT get you into the playoffs.
FEELINGS achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee's self-worth and improving communications and cooperation with other employees.
- Changes attitudes and behaviors Teaches the art of customer service Builds employee morale and teamwork Improves skills for dealing with customers Increases employee's self-worth Improves communications and cooperation with other employees KEEP CUSTOMERS IMPROVE REVENUE
FEELINGS Retail Service is designed to be fun, stimulating, and entertaining for the employees!
About Feelings Retail Service
Many employee training programs are dull, technical, sophisticated and boring. Keeping the target audience in mind, FEELINGS is designed to be fun, stimulating, and entertaining for the employees. They learn and retain many new skills that benefit them both personally and professionally. It builds spirit and gets their hearts pumping faster. You will see an immediate improvement in behavior and attitudes. Your employees will care more about their customers and about their jobs. Feelings is designed and written specifically for your front-line personnel. It is not written for upper management, although all employees must participate. There are more advanced seminars and consulting services available for middle and upper management.
A user-friendly 140 page Leader Guide and a set of three videos for a leader (facilitator) to train a group of participants.
An easy to follow/easy to read book for Participants. Each book contains key concepts about the Feelings program along with though provoking quotes and interactive exercises. Not only will a participant find value in this material for their job, but learn invaluable life lessons.
Feelings Retail Introductory Special
Includes Leader Guide,3 DVDs and 25 participant kits $1499.00
Extra Participant kits are $20.00 each
You can review the brochure and all components at
SQI has a 100% money back guarantee. You can train your staff with the program and if for any reason you are not happy with the results, simply return all the product for a complete refund.
NO time limit.