Table of Contents
1. Our Commitment to Privacy
3. The Information We Collect
You can visit portions of the Site at any time without providing any information about yourself. However, in order to use certain portions of the Site, you will need to provide some personally identifiable information. In order to facilitate transactions between Members of the ITEX Marketplace (or other permitted parties), we must provide information such as your name, address, telephone number, ITEX Member account number, email address and web address ("Member Information"). We will never divulge your taxpayer identification number, except as required by law or to our licensed brokers and franchisees (collectively "brokers") or third parties we contract with to provide all or part of the Services. In connection with your payment arrangements you may have provided us with credit card numbers and expiration dates or you may also have given us information concerning bank account name, account number and location. This information is regarded as completely private and will not be shared with any other company or Member of the ITEX Marketplace, except that it may be disclosed to credit card process companies, banks and third parties we contract with to process payments from you.
Accounts. To use our services, such as searching the Marketplace, creating web pages, viewing web pages, uploading information, buying and selling products and/or services, etc., you will need to register and create an account with us. To create such an account, you will need to choose a User ID name and password. You will also be asked to provide certain personally identifiable information, address, telephone number, and e-mail address. If you do provide ITEX with personally identifiable information, we will take reasonable steps to protect this information. We also urge you to keep your password confidential and refrain from sharing it with others. You acknowledge and agree that your Member Information will be available to the general public accessing the Site.
E-mail Newsletter. ITEX or third parties we contract with may use your registered name and email address to provide you with email newsletters and announcements. You can opt-out of (unsubscribe from) receiving future mailings by following the directions contained in each newsletter.
Significant Announcements by Email. ITEX may also use your registered name and email address to provide you with significant announcements about Site functions or services that you are registered to use, about Site updates, about any user account you may create, about fulfillment of a specific transaction you have requested, or about other significant developments that may affect your use of the Site. You cannot opt-out of this kind of email.
Communications with Others. The Site may allow you to contribute to one or more blogs or communicate by means of online functions. Nothing requires you to disclose your identity to others. If you choose to disclose your identity to third parties using any Site function or service, you do so at your own risk. ITEX is not responsible for the privacy or security of any information, personal or otherwise, that you may choose to communicate or exchange using the functionality of the Site. Each item of information or any materials you contribute for such purposes are your "Public Content." Public Content must be content and information that you have a right to disclose and transfer and must not violate any other person’s privacy or intellectual property rights.
Feedback to ITEX. ITEX may allow feedback functionality on the Site that allows you to submit comments, suggestions, or bugs found. ITEX may collect your name or username and email address in order to follow up with you or thank you for a suggestion.
Communication Tracking. Any time you contact one of our employees or an employee of an ITEX licensed broker or franchise, a record of that communication may be maintained by ITEX. This applies to any method of communication including the content of telephone calls, e-mails and letters. The records we maintain will also include any transactions you have entered into with Members or other authorized parties and may include comments from persons or entities that have transacted with you. This information may be used to help resolve disputes with our own accounting department or with another Member or authorized party. We may also ask your opinion of services which we offer or plan to offer to analyze our performance or opportunities.
Personal Information Collected by Browser. We receive and store certain types of information whenever you interact with our Site or services. We automatically receive and record information on server logs from your browser including your IP address, cookie information and the page you requested. Generally, our Site automatically collects usage information, such as the numbers and frequency of visitors to our Site and its components, similar to TV ratings that indicate how many people watched a particular program. We only use this data in aggregate form, that is, as a statistical measure, and not in a manner that would identify you personally. This type of aggregate data enables us to determine how often Members use parts of the Site or services so that we can make the Site appealing to as many Members as possible and improve those services. As part of this use of information, we may provide aggregate information to third parties about how our Members, collectively, use our Site. We may share this type of statistical data so that the third parties we contract with also understand how often people use their services and our Site, so that they, too, may provide you with an optimal online experience.
Transaction Tracking. We maintain records of every sale, purchase and transfer into or out of your ITEX account. We also maintain records of each fee charged to you and each payment made by you to ITEX, whether it is in US or Canadian currency or ITEX dollars.
Transaction Facilitation. We may provide your contact information to other Members or parties permitted to transact on the Marketplace so that they may contact you to solicit your business and to obtain products and/or services from your business. We may solicit Members and parties permitted to transact on the Marketplace on your behalf and will inform Members how they may contact you.
4. The Way We Use Information
We use information about you to operate the Site and to facilitate the transactions and any services available through it that you request, to inform you of other services or offers in which you might be interested, and to improve and enhance the Site. We use your personal information and other information we obtain from your current and past activities on the Site to: resolve disputes; troubleshoot problems; help maintain transactional integrity; collect fees owed; measure interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our Member Agreement; and as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your personal information to identify users using multiple User IDs or aliases. We may compare and review your personal information for errors, omissions and for accuracy.
If you choose to transact business on the Site and provide your financial information for the payment of ITEX fees, we use your address and billing information to bill you and provide associated support. We do not share information concerning your credit card numbers and expiration dates and bank account names and account numbers with outside parties except credit card process companies, banks and third parties we contract with to process payments from you.
You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyze Site usage, improve our content and product offerings, and customize the Site’s content, layout, and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site.
5. Sharing and Disclosing Information
Strategic alliances. From time to time we may enter into reciprocal relationships with other trade exchanges or alliances with companies to market products or services not currently being offered by ITEX. In connection with such reciprocal relationships and alliances, we may furnish your contact information to others so that they may view the products and services you offer or which they have contracted with us to provide. We will not furnish any confidential information to such alliances without your consent. Members may be given the functionality to opt out and elect not to allow any information to be shared with our strategic alliances, but you may not opt out of the Member Information being provided to other Members, reciprocal trade exchanges or other parties permitted to trade on the Marketplace, ITEX licensed brokers and franchises or our corporate employees. To the extent you link to another site from our Site, we are not responsible for the privacy practices of other sites.
Cooperation with police authorities and lawful orders of the courts. We will cooperate with any investigation with any jurisdiction’s police authorities in their investigation of the utilization of the ITEX Marketplace for criminal activities and will comply with any subpoena or court order requiring the turnover of personally identifiable information that we believe is necessary to protect ITEX from liability.
6. Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect online or information you provide directly to us. Your ITEX account personal information is protected by a password for your privacy and security. While we take precautions against possible security breaches of the Site, no web site or Internet transmission or connection is completely secure. Consequently, we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur; and your use of the Site is at your own risk. We urge you to keep your personally identifiable information safe by (i) memorizing your password or keeping it in a safe place, separate from your account information, (ii) logging out of your User Account, and (iii) closing your web browser. Unless otherwise specified herein or on the Site, credit card numbers and bank account numbers are used only for payment processing and are not retained for marketing or any other purposes. ITEX uses good faith efforts to ensure that a security technology known as a secure-socket-layer is employed to protect the transmission of payment information to the Site.
7. Our Commitment to Children's Privacy
Children (persons under the age of 18) are not eligible to use the Site unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18, you may only use this Site in conjunction with and under the supervision of your parents or guardians. Although this Site is not directed towards young children, we are intent on complying with applicable laws and regulations regarding children, including the United States’ Children's Online Privacy Protection Act. We will not knowingly collect or maintain any personally identifiable information from children under the age of 13. Parents are hereby put on notice that ITEX does not provide a mechanism to obtain parental consent. If you are a parent or guardian who has discovered that your child has submitted his or her personal information, we will make reasonable efforts to remove the information from our database, at your request. To request the removal of your child's information, please send an email to firstname.lastname@example.org and be sure to include in your message the same member name and password that your child submitted.
8. Processing Data in the United States
9. How You Can Access or Correct Your Information
We allow you to access your personally identifiable information for the purpose of viewing, and in certain situations, updating that information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
10. How to Contact Us
We want you to fully understand our privacy practices, and we welcome your comments and questions on this policy statement. Should you have comments, questions or concerns about these privacy practices, please call us at 425.463.4000 or send us an e-mail at: email@example.com.